Terms of Service

Effective Date: May 23, 2026

These Terms of Service explain the general terms for using the Koolray Heating and Air website, requesting HVAC service, scheduling appointments, receiving estimates, and communicating with our company.

Business Information

Koolray Heating and Air
Website: https://koolrays.com/
Phone: 561-398-1073
Email: raymond@koolray.org

Use of Our Website

By using our website, submitting a form, requesting service, calling, texting, emailing, or scheduling with Koolray Heating and Air, you agree to use our website and services for lawful purposes only.

HVAC Service Requests

Service requests, appointments, estimates, and job scheduling are subject to availability. Submitting a form or requesting service does not guarantee an appointment time until confirmed by Koolray Heating and Air.

Estimates and Pricing

Estimates are based on the information available at the time they are provided. Final pricing may vary if additional work, parts, equipment, access issues, code requirements, hidden conditions, or other job-related changes are discovered.

Payments and Invoices

Customers are responsible for payment of approved services, repairs, installations, invoices, and agreed-upon work. Payment terms may vary depending on the job, estimate, or agreement provided.

Text Messages and Communications

By providing your phone number to Koolray Heating and Air, you agree that we may contact you by phone call or text message regarding service requests, appointment scheduling, technician arrival updates, estimates, invoices, maintenance reminders, customer service matters, and related business communications.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages or HELP for assistance.

Cancellations and Scheduling Changes

If you need to cancel or reschedule an appointment, please contact us as soon as possible. Koolray Heating and Air may also need to reschedule appointments due to weather, emergency calls, technician availability, parts availability, or other service-related conditions.

Website Content

The information on our website is provided for general informational purposes only. HVAC problems can vary by system, property, equipment condition, installation, airflow, electrical components, refrigerant charge, and other factors. Website information should not replace an in-person diagnosis by a qualified HVAC professional.

Limitation of Liability

To the fullest extent allowed by law, Koolray Heating and Air is not responsible for damages resulting from misuse of our website, reliance on general website information, delays outside our control, third-party services, or conditions not reasonably known at the time of service.

Third-Party Services

We may use third-party tools for scheduling, payments, communication, forms, analytics, advertising, hosting, or customer management. These third-party services may have their own terms and policies.

Privacy Policy

Use of our website and communications with Koolray Heating and Air are also covered by our Privacy Policy, available at: https://koolrays.com/privacy/

Changes to These Terms

Koolray Heating and Air may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about these Terms of Service, please contact Koolray Heating and Air.

Koolray Heating and Air
Website: https://koolrays.com/
Phone: 561-398-1073
Email: raymond@koolray.org